Welcome to harrytea.com (the “Website”). These Terms & Conditions (“Terms”) govern your access to and use of the Website and any purchases you make of products from the Website (the “Products”) offered by Harry & Company (also referred to as “we”, “us”, “our”). By using the Website or placing an Order (as defined below), you agree to these Terms.
1. Definitions
- “Customer”, “you”, “your” means any person who visits, browses or buys from the Website.
- “Order” means a request by you to purchase Products from the Website which is accepted by us in accordance with these Terms.
- “Products” means the tea products and any other goods offered for sale on the Website.
- “Services” means all online services, including the ordering, delivery, customer support and payment services associated with the Website.
- “Website” means harrytea.com and any sub-pages thereof.
2. Eligibility
By using the Website and entering into an Order, you represent and warrant that you are legally capable of entering into binding contracts under applicable law, and that you are at least the age of majority in your jurisdiction (or have obtained parent/guardian consent where required).
3. Orders and Acceptance
- You place an Order by selecting Products, providing requisite details (shipping address, payment information etc.) and submitting your request.
- We will send you an email acknowledgement of receipt of your Order. This acknowledgement does not mean we have accepted your Order.
- We will notify you by another email when we accept your Order, at which point the contract between you and us is formed. The contract is formed at the time we send that acceptance email.
- We may refuse to accept an Order if:
- the Products are unavailable, out of stock or discontinued;
- we have identified a pricing or product description error;
- we suspect fraud, mis-use of the Website, or you are in breach of these Terms.
4. Prices and Payment
- Prices for Products are as listed on the Website at the time you submit your Order. All prices are in Indian Rupees (₹) unless otherwise specified, and inclusive of taxes unless otherwise stated.
- We reserve the right to change prices at any time, but changes will not affect Orders already accepted.
- Payment must be made in full at the time you place the Order (preceding acceptance) using the payment methods listed on the Website.
- If payment is declined or fails, we may cancel your Order.
5. Shipping & Delivery
- We will arrange delivery of Products to the shipping address you provide during the Order process.
- Delivery times are estimates only. We are not liable for delays beyond our control (such as customs clearance, carrier delays, natural disasters).
- Risk of loss and title for Products passes to you when the carrier delivers the Products to the shipping address.
- You must inspect the Products upon delivery and notify us of any damage, defect or missing items within [insert number] days.
6. Returns, Refunds & Cancellations
- We aim to ensure your satisfaction. If you receive a defective or wrong Product, please contact us via the Customer Service contact details provided on the Website within [insert number] days of delivery and provide evidence (photographs, description).
- Unless required by applicable law, returns or refunds will be at our discretion and subject to our return policy as published on the Website.
- If you wish to cancel an Order before dispatch, contact us immediately. We may accept cancellation if the Product has not yet shipped.
- Once the Product is shipped, you may not cancel the Order unless allowed by law or our return policy.
7. Intellectual Property
- All content on the Website, including text, images, logos, branding, designs, product descriptions, and other material (“Content”) is our property or licensed to us and is protected by applicable intellectual property laws.
- You may access and view the Website Content for your personal, non-commercial use only. You may not copy, reproduce, modify, publish, transmit, broadcast, distribute, commercially exploit or otherwise use the Content without our prior written permission.
8. User Conduct
When using the Website, you agree that you will not:
- Use the Website for any unlawful purpose or in violation of applicable law or regulation.
- Interfere with or disrupt the Website or servers or networks connected to the Website.
- Upload or transmit viruses, malware or other harmful computer code.
- Attempt to gain unauthorized access to other users’ accounts or the Website.
- Use robots, scraping tools or other automated means to access or collect data from the Website without our consent.
9. Disclaimer of Warranties
- The Website and Products are provided on an “as-is” and “as-available” basis. We expressly disclaim all warranties of any kind, whether express or implied.
- We do not warrant that the Website will be uninterrupted, secure, error-free or free of viruses or other harmful components.
- To the extent permitted by applicable law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement.
10. Limitation of Liability
- To the fullest extent permitted by applicable law, our total liability to you for all losses (whether in contract, tort including negligence or otherwise) arising out of or in connection with your use of the Website or purchase of Products shall not exceed the amount paid by you for the relevant Order.
- In no event shall we be liable for any indirect, incidental, special or consequential losses (including loss of profit, business interruption, loss of data) even if we have been advised of the possibility of such losses.
- Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded (for example, death or personal injury caused by our negligence, fraud or misrepresentation).
11. Privacy
Your submission of personal information through the Website is governed by our Privacy Policy, which is hereby incorporated by reference into these Terms. Please review the Privacy Policy carefully.
12. Third-Party Links & Services
The Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies or practices of third-party sites. We encourage you to read the terms and policies of any third-party site you visit.
13. Modification of Terms
We reserve the right to revise, update or replace these Terms at any time by posting the updated terms on the Website. The date at the top (“Last updated”) will reflect when changes were made. Your continued use of the Website after such posting indicates your acceptance of the updated Terms.
14. Governing Law & Jurisdiction
- These Terms are governed by and construed in accordance with the laws of India.
- Any dispute, controversy or claim arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in [insert city, e.g., Kolhapur, Maharashtra].
15. Severability
If any provision of these Terms is held unlawful, void or unenforceable (in whole or in part) under applicable law, then that provision (or part) shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
16. Contact Us
If you have any questions about these Terms, please contact us at:
Harry & Company
Email: dsctea1930@gmail.com
Phone: +91 99211 28200